Where do you deliver?
We’re currently BETA testing in San Francisco Bay Area and Sacramento. Please stay tuned for updates on where we’ll venture into next!
Where is my order?
What if I’m not happy with my recent order?
Uh oh! We want your onRoot experience to be amazing and take our 100% happiness guarantee very seriously. Please send us an email at email@example.com with the following info and we’ll process your refund right away.
- Order #
- Reason (in the subject line)
- Photo (optional)
Do you charge a subscription or delivery fee?
Nope. Nada. Never! We don’t need no strings to know you love us back.
What if the item I want is out of stock?
The products we carry are extremely popular and often exclusive to us, which means they sell out faster than we can anticipate. Please try changing your delivery date or set up a reminder to be notified when the item is back in stock.